Nompumelelo Mkhwanazi
Recent Graduate | Community Engagement & Customer Service Specialist
Randburg, ZA.About
A proactive and empathetic recent graduate with a Bachelor of Arts in Media and Anthropology, skilled in fostering inclusive environments and delivering exceptional service. Eager to leverage strong communication, organizational, and community engagement abilities to contribute effectively to a dynamic team, driving positive outcomes and supporting organizational goals.
Work
Dare IDMS BIG Bro/Sister Mentorship Programme
|Mentor (Big Sister)
Johannesburg, Gauteng, South Africa
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Summary
Provided academic and personal guidance to primary school students, preparing them for critical exams and fostering confidence.
Highlights
Mentored Grade 7 primary school students over a 4-week program, offering personalized academic support and guidance.
Assisted students in identifying and overcoming academic challenges, enhancing their understanding of key subjects.
Prepared mentees for upcoming exams, contributing to improved confidence and academic readiness.
Developed strong empathetic and communication skills through one-on-one student interaction and support.
Wits Citizenship and Community Outreach (WCCO)
|Volunteer
Johannesburg, Gauteng, South Africa
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Summary
Supported community outreach initiatives focused on addressing student needs through food provision and fostering an inclusive environment.
Highlights
Organized and packed weekly food parcels for distribution to students, directly addressing food insecurity needs.
Distributed essential food provisions to students every Tuesday, ensuring timely and dignified support.
Collaborated effectively with a diverse team from various backgrounds, promoting inclusivity and cross-cultural understanding.
Demonstrated strong interpersonal and communication skills, interacting respectfully with students and colleagues from different levels.
Diepsloot Boxer Superstore
|Cashier
Diepsloot, Gauteng, South Africa
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Summary
Managed customer transactions and maintained store readiness in a fast-paced retail environment.
Highlights
Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
Maintained store cleanliness and organized merchandise, contributing to an inviting retail environment.
Collaborated with team members to prepare the store for opening and closing, optimizing operational flow.
Developed strong customer service skills, consistently addressing inquiries and resolving issues with a positive attitude.
Education
Sunrise Secondary School
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Grade 12 / High School Diploma
General Studies
Courses
Maths Literacy
Isizulu Home Language
English First Additional Language
Geography
Life Science
Life Orientation
History
Languages
Zulu
English
Skills
Customer Service
Client Relations, Issue Resolution, Point-of-Sale (POS), Cash Handling, Retail Operations.
Community Engagement
Outreach Programs, Mentorship, Volunteer Coordination, Diversity & Inclusion, Student Support.
Teamwork & Collaboration
Cross-functional Teams, Interpersonal Communication, Project Support, Conflict Resolution.
Organizational Skills
Logistics Management, Inventory Management, Time Management, Task Prioritization, Event Coordination.
Communication
Verbal Communication, Written Communication, Active Listening, Cross-Cultural Communication.
Leadership Potential
Positive Influence, Mentoring, Team Motivation, Initiative.
Academic & Research
Media Analysis, Anthropological Research, Critical Thinking, Data Interpretation, Report Writing.
References
References
Available upon request